FAQs

Check out our list of FAQs below!

What are my shipping options?
We are happy to offer free worldwide shipping on all orders! Delivery can be anywhere from 4-12 working days depending on the product(s) you order and your delivery address, so please allow for this when ordering.

When will my order ship?
We aim to get all orders processed and shipped within 48 hours. If there is a delay on this, we’ll let you know by email and give you a new shipping estimate.

How do i track my order?
As soon as your item has shipped, we'll send you an email confirmation which includes a tracking link.

How do i cancel or change my order?
If your order has not been dispatched, email us at support@risetraveler.com with your order details and we’ll do our best to amend your order before it’s shipped. Once it’s already been dispatched, we can’t make any changes or cancellations, so make sure to check everything carefully before placing your order.

What is your return policy?
We offer a 30 day money back guarantee on all of our products. The product must be in a resalable condition. Just post it back with a note including your name & the email you placed the order with. Send your package to RISE Traveler, 12 Halliwick Road, London, N10 1AB, UK.

How long is the warranty?
All of our products are covered by a 1 year warranty. This does not cover accidental damage.

Didn't answer your question? Feel free to contact us here or email us at support@risetraveler.com. Our support team are available Monday to Friday 9.30am to 5.30am GMT & will aim to get back to you within 1 working day.